Required skills

highlydeveloped communication skills to

determine and confirm information using active listening and questioning for confirmation

participate in interviews and meetings

empathise with others

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

effective interpersonal skills

research skills

numeracy and IT skills to

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

use internet information

welldeveloped literacy skills to

read and interpret documentation from a variety of sources and record and consolidate relevant related information

draft reports

Required knowledge

conventions for writing minutes

listening and questioning techniques

meetings procedures

report writing conventions

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

produce accurate and clear reports

demonstrate listening and questioning skills

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisation policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Meeting procedures may include:

Listening techniques may include:

Purpose of the interview may include:

Preparations may include:

Report writing conventions may include: